![]() When using Xoom, you’ll be able to: Send money to a contact’s bank account, debit card, or mobile wallet. You could ask the trade to agree to reimburse you if the expert finds that you are correct. Xoom is a PayPal service that allows you to send money to your friends and family around the world. You will be asking them to establish whether the faulty is down to a manufacturers defect or wear and tear or another factor. If the trader is not prepared to help, you could consider commissioning an independent expert to compile a report. You should ask the trader i) if they are prepared to send the goods back to the manufacturer to be inspected and ii) how many other similar complaints they have received. There are lots of good review sites like and The chances are that if it is a manufacturer defect other people will have experienced the same issue and this will be very strong evidence in support of your complaint. Take the internet and read through reviews of the same goods and what people are saying in chat rooms. However, if you discover the fault after six months it will be for you to prove your position. When goods turn out to be faulty within the first six months after purchase the burden of proof rests with the trader, that is to say it is the trader that has to prove that the fault is not as a consequence of a manufacturers defect. ![]() Know your rights: Proving goods are faulty Your purchase was damaged during postage. You purchased three items from a Payment Recipient but received only two. Your purchase is missing major parts or features and the fact that these parts or features are missing was not disclosed in the listing. Your purchase was advertised as authentic but is not authentic. For instance, the listing for an item said “new” and the item was used. The condition of your purchase was misrepresented. For instance, you purchased a book and received a DVD or an empty box or the software that you received was not the software that was sold to you. You received a completely different item. Here are some non-exhaustive examples that Paypal provide: Your purchase is Significantly Not as Described if it is materially different from the last description of it that you received from the Payment Recipient before you paid for it. You did not receive your purchase or your purchase is “Significantly Not as Described. You sent the payment for your purchase from your PayPal Account to the Payment Recipient’s PayPal Account through the Send Money tab applicable to payments for goods and/or services on the PayPal website or app. These include cars and other vehicles, flights, custom-made items and eBay classified advertisements. You must have an eligible purchase – most purchases are eligible but be warned there are some exceptions. If you can’t get a satisfactory resolution to your complaint within 20 days of raising the dispute with the trader, you can escalate to Paypal under the Buyer Protection Scheme.įor the Buyer Protection Scheme to apply you must satisfy the following: This must be done within 180 days of the PayPal payment. The first stage is to raise a “dispute” with the seller. In this regard, Paypal does have a buyer protection scheme but it doesn’t always apply and you must take certain steps before you can use it. The time of day you call can significantly affect both the wait time, and which call center (domestic or off-shore) you reach.Every week I get letters and emails from readers asking me about Paypal and specifically whether they can get a refund from Paypal due to a purchase that has gone wrong where the trader won’t help. Once you do it you will be connected with a live customer service representative (typical waiting time is about 1 hour 20 minutes – 1 hour 50 minutes). Then enter 2 and say “speak to the a representative”. How to talk to a Live Person in PayPal Customer Service To call when you can't log in: "Call us as a Guest" Have you called support yet? If not consider it! PayPal Customer Service 88 M-F (5:00 AM – 10:00 PM PT) Sat-Sun (6:00 AM – 8:00 PM PT) ![]() PayPal has a support number, and does provide reasonably good support. Remember:Īlways mention what country you are in! Different countries have different rules. This is necessary to limit both spam and scams. Usually only Imgur and similar links will be approved. No non-PayPal/Imgur links without prior approval. Do not post SPAM or SCAM posts! Immediate ban for any of these! NOTICE: There is no PayPal protection for Friends and Family transactions! Friends and Family is for gifts only, and never for buying or selling items. Anyone who posts such messages will be permanently banned from /r/PayPal. Warning:ĭo NOT solicit donations, gifts or exchanges here! Immediate ban for doing so.ĭo NOT reply to any private messages offering 'help.' These messages are from scammers and please don't get scammed by them. ABSOLUTELY NO POSTS MENTIONING RUSSIA! ALL SUCH POSTS WILL BE REMOVED WITHOUT REGARD TO THEIR CONTENT! Our FAQ! Please read it.
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